RETURN AND REFUND POLICY

Effective Date: August 10, 2020

Thank you for your purchase. We want our customers to be satisfied with their products. This Return & Refund Policy explains the conditions under which products purchased from our company may be returned or refunded.

We are based in Arizona and sell chairs, tables, food trailers, mobile toilets, and related products throughout the United States.

By placing an order with us, you acknowledge and agree to the terms of this Return & Refund Policy.

General Return Policy

Because we sell a variety of products, return eligibility depends on the type, condition, and status of the product.

Before returning any product, customers must contact us and receive written authorization.

Products returned without prior authorization may be refused.

Eligibility for Returns

To be eligible for a return, a product must generally:

Be unused and in its original condition
Be in the original packaging, where applicable
Not have been modified, altered, installed, or damaged by the customer
Include all accessories, parts, manuals, and documentation supplied with the product
Be returned within the applicable return period communicated by us

Some products may be subject to different return conditions.

Food Trailers

Because food trailers are large, specialized, and often configured or prepared specifically for the customer, food trailers may be non-returnable once the order has been confirmed, customized, manufactured, or placed into production, except where required by applicable law or where the product is defective or materially different from what was agreed upon.

Customers should carefully review all specifications, dimensions, equipment, features, and configurations before placing an order.

Once production or customization has started, deposits and other amounts paid may be non-refundable to the extent permitted by applicable law.

Mobile Toilets

Due to their size, nature, transportation requirements, and potential customization, mobile toilets may be non-returnable once the order has been confirmed, customized, prepared, or shipped, except where required by applicable law or where the product is defective or materially different from what was agreed upon.

Customers should verify all specifications and requirements before completing their purchase.

Chairs, Tables, and Other Products

Unused chairs, tables, and other eligible products may be considered for return subject to the applicable return period and the conditions stated in this policy.

Returned products must be in resalable condition unless the return is due to a defect, shipping damage, or an error on our part.

Certain products may be excluded from returns because of their size, special-order status, customization, or other circumstances.

Damaged Products

Customers must inspect products carefully when they are delivered.

If a product arrives damaged:

Photograph or video the product and packaging immediately.
Document visible damage on the carrier's delivery receipt or bill of lading before signing, when possible.
Contact us as soon as possible.
Provide photographs, videos, order information, and a description of the damage.

We will review the claim and determine the appropriate resolution, which may include repair, replacement, partial refund, or another remedy where applicable.

Failure to document visible shipping damage may make it more difficult to pursue a carrier claim.

Incorrect or Defective Products

If you receive a product that is materially different from the product ordered or that has a qualifying manufacturing defect, contact us promptly.

After reviewing the issue, we may, where appropriate:

Provide replacement parts
Arrange a repair
Replace the product
Provide a refund
Offer another reasonable resolution

The specific remedy will depend on the nature of the problem and the circumstances of the order.

Customer-Caused Damage

Returns may be denied if a product has been damaged, altered, modified, improperly installed, misused, neglected, or otherwise damaged after delivery due to circumstances within the customer's control.

This includes damage caused by improper handling, improper towing, unauthorized modifications, accidents, misuse, or failure to follow applicable instructions.

Order Cancellations

This includes damage caused by improper handling, improper towing, unauthorized modifications, accidents, misuse, or failure to follow applicable instructions.

Order Cancellations

Cancellation requests must be submitted as soon as possible.

Cancellation may be possible before an order enters processing, production, customization, or shipment.

Once an order has been customized, manufactured, prepared, or shipped, cancellation may no longer be available.

For custom, special-order, and made-to-order products, deposits and other payments may be non-refundable to the extent permitted by applicable law.

Any cancellation must be approved by us in writing.

Return Shipping Costs

Unless the return is the result of our error, a qualifying product defect, or another circumstance for which we are responsible, the customer may be responsible for return shipping and transportation costs.

For large products, including food trailers and mobile toilets, return transportation can be expensive. Customers may be responsible for all applicable return freight, transportation, storage, loading, unloading, and related charges when the return is not due to our error or a qualifying product defect.

Refunds

Once an approved return has been received and inspected, we will determine whether the product qualifies for a refund.

If approved, refunds will generally be issued to the original payment method.

Refund processing times may vary depending on the payment provider or financial institution.

Shipping and delivery charges are generally non-refundable unless the return is due to our error, a qualifying defect, or another circumstance requiring a refund under applicable law.

Restocking Fees

Certain eligible returns may be subject to a restocking or handling fee.

Any applicable restocking fee will be communicated to the customer before the return is finalized.

Restocking fees will not be applied where prohibited by applicable law.

Deposits

Deposits paid toward custom, special-order, made-to-order, or production-based products may be non-refundable once work, preparation, customization, or production has begun, except where required by applicable law or agreed otherwise in writing.

The applicable deposit and cancellation terms may also be stated on the customer's invoice or purchase agreement.

Refused Deliveries

Customers should not refuse delivery simply because they have changed their mind.

If an order is refused without contacting us first, the customer may be responsible for return freight, storage, redelivery, restocking, and other applicable costs.

A refused shipment does not automatically constitute an approved return or cancellation.

Exchanges

Exchanges may be available for certain eligible products, subject to availability and approval.

Custom, special-order, made-to-order, oversized, or specialized products may not be eligible for exchange.

How to Request a Return

To request a return, customers should contact us using the contact information provided on our website.

Please provide:

Customer name
Order number
Product purchased
Date of purchase
Reason for the return
Photographs or videos, when applicable
Any relevant documentation

Do not ship a product back until you have received written return instructions from us.

Inspection of Returned Products

All approved returns may be inspected after receipt.

If the returned product does not meet the conditions of this policy, we may reduce or deny the refund where permitted by applicable law.

Products that have been used, damaged, altered, modified, or returned incomplete may not qualify for a full refund.

Non-Returnable Products

Unless otherwise required by applicable law, the following products may be non-returnable:

Custom products
Made-to-order products
Special-order products
Customized food trailers
Customized mobile toilets
Products that have entered production
Used products
Installed products
Modified products
Products damaged after delivery due to customer actions
Products specifically identified as non-returnable at the time of purchase

Manufacturer Warranties

Some products may include a manufacturer's warranty.

Manufacturer warranties are separate from this Return & Refund Policy and may have their own terms, limitations, and procedures.

Customers should review any applicable warranty documentation provided with the product.

Legal Rights

Nothing in this policy is intended to limit any rights or remedies that customers may have under applicable federal, state, or local law.

Where applicable law provides rights that differ from this policy, those legal rights will apply.

Changes to This Policy

We reserve the right to update or modify this Return & Refund Policy at any time.

Changes become effective when posted on our website unless otherwise stated.

Contact Us

If you have questions about returns, refunds, cancellations, or exchanges, please contact us using the contact information provided on our website.

We encourage customers to contact us before placing an order if they have questions about a product's return eligibility.

Thank you for your business.